Return, Refund, and Replacement Policy

At Artisan Sole, we value our customers and strive to provide the best possible shopping experience. Please carefully review our return, refund, and replacement policy to understand the process and requirements.

Returns

Timeframe: Returns are accepted within 7 days after the parcel is delivered.

Conditions:

• The product and its packaging must be unused and undamaged.
• Items must be returned in the same condition as received, including being unworn, unused, with tags, and in their original packaging.
• Proof of purchase, such as the receipt, is required.

Process:

• Customers must share a clear video of the product before initiating a return. Send the video via WhatsApp at +92312-5076315.
• The customer is responsible for the return shipping charges.
• Return Address: Contact our support team for the return address details.

Note: Products with damaged packaging, or products that are used or broken, will not be eligible for return.

Replacements

Eligibility:

• Replacements are processed only after the returned product is received and inspected.

Shipping:

• The replacement shipment will be sent after the original product is returned to us and deemed eligible for replacement.

Refunds

Conditions:

• Refunds will be processed only after we receive and inspect the returned parcel to confirm its eligibility.
• Refunds will not be granted for items with damaged or missing packaging, or for used or worn products.

Important Notes

• Returns or replacements will only be accepted if the product meets all the conditions mentioned above.
• Any damage caused during return shipping will result in the product being ineligible for a refund or replacement. Please ensure proper packaging while returning the product.

Contact Us

For further queries, feel free to reach out to us on WhatsApp at +92312-5076315 or email us at [email protected].

We appreciate your cooperation and understanding. Thank you for shopping with Artisan Sole!